Applies to

Kofax Capture 11

Summary

Kofax Capture Services Are Stopping Automatically

Cause

Installation of January 2022 & February 2022 Microsoft Patches includes prevention of fall-back to NTLM when KERBEROS fails.

Sample Error Message:

While processing an AS request for target service krbtgt, the account kofax_svc did not have a suitable key for generating a Kerberos ticket (the missing key has an ID of 1). The requested etypes : 18 17 3. The accounts available etypes : 23 -133 -128. Changing or resetting the password of kofax_svc will generate a proper key.

Answer/Solution

POTENTIAL: Set the missing AES Key for the affected Service Account.