Applies to

Kofax VRS 5.1, 5.1.1, 5.1.2 & 5.2

Summary

Attempts to activate a Kofax VRS Elite license result in the following error:

Unable to contact license server. The remote name could not be resolved: http://activate.kofax.com .

Answer/Solution

To manually activate a Kofax VRS 5.x Elite license:

1. Open VRS Administration Console | License and fill all the License Information required fields

2. Click Manual.

3. Navigate to the Kofax Product License Activation Web page.

4. Enter the User Identification information and Product Identification fields.

5. Copy and Paste the VRS Generated Machine ID from VRS Administration Console to avoid typos or information mismatch.

6. Click Get license code

7. Copy and paste the license code from the Web page into the Manual Activation screen.

8. Click the Activate button in the Manual Activation window.

9. The Kofax VRS is Active window will display when the license has successfully activated on the station.

10. Click OK to close the window.
    Copy and Paste the VRS Generated Machine ID from VRS Administration Console to avoid typos or information mismatch.