Applies to

Kofax Capture 11.x

Summary

After clicking the Scan button or Scan Batch button in the Kofax Capture 11.0 or 11.1 Scan module, there is a 10-15 second delay before the scanner actually starts to scan. This delay does not occur when scanning in the VRS Test Application/VCDemo.

How can this be resolved?

Cause

This issue is caused by a change in the way that the Kofax Capture Scan module accesses the Enhanced Bar Code (EBC) license, which causes the Scan Module to reload the VRS scan source when the Scan or Scan Batch button is clicked.

Answer/Solution

  The fix must be enabled via a switch in the ACConfig.xml file.

To resolve this issue:

1. Close all running Kofax Capture modules and services.

2. First backup, then open the following file in a text editor such as Notepad (where <CaptureShare> is the hostname or IP address of the Capture Share): \\<CaptureShare>\CaptureSV\Config\ACConfig.xml

3. Add the following line directly under the <ACConfig> node in the ACConfig.xml file:
   <EBCAcquisition RestoreScannerSource="0" />

4. Save the changes to the ACConfig.xml file.

5. Restart the Kofax Capture service.