Applies to

Kofax VRS 5.1, 5.1.1, 5.1.2, and 5.2

Summary

Can additional logging be enabled to aid in the troubleshooting of Kofax VRS or AIPE Error 20441 - Host Processor Exception errors?

Answer/Solution

Yes. Kofax VRS and AIPE can be configured to create a Kofax Exceptions Log, which is useful for troubleshooting Error 20441 - Host Processor Exception errors.

To enable Kofax Exceptions Logging:

1. Create the folder: C:\kofaxlog
    

2. Locate the kofax200.ini file. This file is typically located in the following folder:
   C:\ProgramData\Kofax\VRS
    

3. Edit the kofax200.ini file so that the ErrorLog section contains the following:

   [ErrorLog] RethrowError=NotLogOnly Filename=c:\kofaxlog\kexcept.log

4. Save changes to kofax200.ini

To disable Kofax Exceptions Logging:

1. Locate the kofax200.ini file. This file is typically located in the following folder:
   C:\ProgramData\Kofax\VRS

2. Edit the kofax200.ini file, removing the following line from the ErrorLog section:
   Filename=c:\kofaxlog\kexcept.log

3. Save changes to kofax200.ini.