Kofax - Scan module doesn't start anymore

Owned by Michael Atkins
Jun 03, 2022
1 min read

Applies to

Kofax Capture ALL

Summary

Some users are not able to start the Scan module anymore. Nothing happens, there are no error messages. How can we solve this?

Answer/Solution

 Please do the following:

  1. Open regedit and go to HKEY_CURRENT_USER\Software\Kofax Image Products\Workflow Independent Capture\Ascent Capture - Scan

  2. Export the folder Ascent Capture - Scan.

  3. Delete the folder Ascent Capture - Scan.

  4. Restart Scan.

CASO Knowledge Base