Applies to

Kofax Capture 11.x

Summary

After upgrading from KC10.2 to KC11, and while importing a batch class to a new system, which contains an export connector, which is based on the Kofax Capture Text Export Connector, these errors were seen:

2021-01-04 11:32:19, 0x00000018, 0, 0x00000000, 0x00000001, 0x00000000, D:\Kofax\CaptureSS\ServLib\Bin, Admin, YSVKOFAX1:Sess 2, 11.0.1.2.0.802, INF_ReaderDlg.cpp, 304, Could not register export connector.Filename: D:\Kofax\CaptureSS\ServLib\Bin\AscRelSC.infConnector name: Ascent Capture TextThe Setup script object could not be created., , === begin CallStack output ===7721260C: <no module><no symbol>74815920: <no module><no symbol>=== end CallStack output ===

2021-01-04 11:33:55, 0x00000018, 0, 0x00000000, 0x00000001, 0x00000000, D:\Kofax\CaptureSS\ServLib\Bin, Admin, YSVKOFAX1:Sess 2, 11.0.1.2.0.802, INF_ReaderDlg.cpp, 304, Could not register export connector.Filename: D:\Kofax\CaptureSS\ServLib\Bin\KCEC-Text.infConnector name: Ascent Capture TextThe Setup script object could not be created., , === begin CallStack output ===7721260C: <no module><no symbol>74815920: <no module><no symbol>=== end CallStack output ===

When attempting to remove the custom export connector and add the Kofax Capture Text Export Connector, it continues to fail and can't find the source of it, even removing all Kofax Capture software and reinstalling, didn't help.

Answer/Solution

The custom export connector has used the same registry keys as the Kofax Capture Text Export Connector.

Below are the registries to be cleaned:

[HKEY_CLASSES_ROOT\TextRel.kfxreleasescript]

[HKEY_CLASSES_ROOT\TextRel.kfxreleasesetupscript]

Also delete the related CLSID license keys.

Then register the file via an administrator prompt. e.g.

C:\Windows\system32>cd C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin

C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin>RegASCsc /f AscRelSC.inf

After the registry cleanup, the TXT Export connector should be registered without problems and the connector can be configured on the Batch Classes as desired.