In some cases, Outlook will not show the sent items in the sent items folder or elsewhere, this can be a result of a misconfiguration with Outlook and can be easily corrected.

Problem:

You cannot see sent items in the sent items folder

Possible Causes

• "Save Sent Item To" option may not be set correctly
• Outlook cannot connect to the Outlook server

Solution

• Click New Email → Options Tab on new window → Click "Save Sent Item To" and select "Use Default folder" if not set already
• Check the connection to the Outlook web server

If the issue is still not resolved...

Please e-mail clientservices@caso.com for further review and provided the steps taken to try and triage.