PVC - Unable to Initialize Scanner

Summary

After selecting the scanner in PaperVision Capture’s Scanner Settings, the user receives one of the following error messages:

• Unable to initialize scanner: Scanner hardware problem, check scanner and paper feeder.

• Unable to initialize scanner: Can’t locate SCSI device; check cable and power.

Resolution

One of these errors may be displayed when an incorrect scanner model is selected under Scanner Settings. This can occur when a scanner manufacturer includes several models of the scanner on the same driver installation, and the wrong model was selected. As a result the wrong model information is now recorded in the setscan.ini file.

To remedy the problem, follow the steps below:

1. Close PaperVision Capture Enterprise completely (both the Admin and Operator Consoles) on the workstation in question.

2. Navigate to C:\Users\{username}\AppData\Roaming\ISIS Drivers\ using the File Explorer and delete the setscan.ini file. Note: For older operating systems (e.g. Windows XP), the setscan.ini file is located at C:\Documents and Settings\{username}\Application Data\ISIS Drivers\.

3. Re-launch the Admin or Operator Console and re-select the scanner. Make sure that the model name in the drop-down window matches the scanner being installed.

Note: After selecting the make/model from Scanner Settings, a second window “Configure Device Settings” may open. Verify the scanner model displayed under Selected Device in this window also matches the scanner being installed; otherwise you may encounter the same error message as before.