Batches stuck "In Transmission"

This article will explain what can be done to correct the batch status of "In Transmission".

In Papervision Capture, users may only have the operator console on their workstations where scans are completed and then submitted to the server that hosts the admin console where the processing is completed. During this process, batches are transferred from the workstations that users scan on, to the main server where the bulk of the processing takes place. There may be times where the connection may temporarily drop between the workstations and the server and if a batch is mid-transfer, it may get stuck in the "In Transmission" status.

The easiest solution to this would be to open the Papervision Capture Operator Console and select "Retransmit Batches"

If the message "There are no batches needing retransmission" displays, then the following steps can be taken to run the SQL command which will need to be ran on the PVC database using SQL Management Studio:

Connect to SQL Server

Be sure to select correct database 

Click New Query located on the ribbon

Enter (excluding quotes) "update PVCAP_BATCH_1 set status=2 where batchid=(Batch ID#)"

Replace the red text with the batch ID of the batch that is stuck in transmission. The batch ID can be found in the Batch Management within PVC Admin Console.

Press F5 to Execute code after entering.

If this does not work, contact Caso support at clientservices@caso.com to assist.