Teleform - 'RLock timed out' Error

Owned by Romel Sooklall (Unlicensed)
Last updated: Jan 24, 2022 by Taylor Treece (Unlicensed)
1 min read

The exact cause of this issue is unclear but has a known solution:

  1. Shutdown all modules and server modules

  2. Run 'Teleform Maintenance and Utility' on a workstation and run the 'Clear Lock Records' operation.

  3. Open License Service and client modules.

In most situations, restarting the offending modules resolves this issue, but when it doesnt, to force the removal of all temporary locks on the system, you'd run the Teleform Maintenance Utility on a workstation and run the Clear Lock Records operation as mentioned.

If you have further issues, contact OpenText support or CASO Support.

CASO Knowledge Base