Jeff has provided a solution that a client has provided to help with an issue where the scanner would not communicate with PVE. 

Email from Jeff:

From: Jeff Powell
Sent: Friday, November 17, 2017 1:19 PM
To: Client Services <clientservices@caso.com>
Subject: FW: Scanning Quote for Carrizo Sprigs CISD - 091217

To All:

One of my clients just came up with a solution to a problem they were having in getting a scanner to talk to PVE.

Issue Details:

The scanner is a Kodak i2620. The OS is Windows 10, the PVE version is R81

Using windows 10 with R81 of PVE interfered with the scanner communicating with PVE.

Solution:

The client downgraded the PC OS to Windows 7 and the scanner worked.

Would you please add this fix to the CASO PVE knowledge base?

Thanks - Jeff