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Jeff has provided a solution that a client has provided to help with an issue where the scanner would not communicate with PVE. |
Email from Jeff:
From: Jeff Powell
Sent: Friday, November 17, 2017 1:19 PM
To: Client Services <clientservices@caso.com>
Subject: FW: Scanning Quote for Carrizo Sprigs CISD - 091217
To All:
One of my clients just came up with a solution to a problem they were having in getting a scanner to talk to PVE.
Issue Details:
The scanner is a Kodak i2620. The OS is Windows 10, the PVE version is R81
Using windows 10 with R81 of PVE interfered with the scanner communicating with PVE.
Solution:
The client downgraded the PC OS After downgrading the system to Windows 7 and the scanner worked.
Would you please add this fix to the CASO PVE knowledge base?
Thanks - Jeff
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was able to communicate with the computer.