{"xsrfToken":"72fc11d365c0bf6da6ff7655a64e5121ec05e6b9_lout","branding":{"id":"8","key":"hd","name":"Help Desk","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#060e1c","headerLinkHoverBGColor":"#060e1c","headerBadgeColor":"#060e1c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93bf8d48-7387-4911-b418-abb9f82f99f3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIyYWNhMS0xM2E3LTQyOTMtYjQ2ZS1mMzdkOTdjNGRjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzYmY4ZDQ4LTczODctNDkxMS1iNDE4LWFiYjlmODJmOTlmMyI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NzgwMzMsIm5iZiI6MTczNDg3NzQzM30.CuFD5qAxWxJvGYRKc2KdyYPGyiRo4jCvpW3FxNgPV1E&client=2db2aca1-13a7-4293-b46e-f37d97c4dc3b&mode=fit","logoId":"93bf8d48-7387-4911-b418-abb9f82f99f3","isLogoAvailable":true,"helpCenterTitle":"Welcome to CASO's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Knowledge Base","userInitialAnnouncementMessageWiki":"<p>For a complete list of CASO articles browse the <a href=\"https://casoinc.atlassian.net/wiki/spaces/CHD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to CASO's Help Center","sharedPortalName":"Help Center","announcementHeader":"Knowledge Base","announcementMessage":"For a complete list of CASO articles browse the [Knowledge Base|https://casoinc.atlassian.net/wiki/spaces/CHD/overview]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"hd","projectId":10603,"serviceDeskId":8,"name":"Help Desk","description":"<p>Welcome! You can raise a Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":true,"reqTypes":[{"id":"73","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":11025,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[20],"key":""},{"id":"78","name":"Account Access","descriptionHtml":"","callToAction":"Account Access","introHtml":"<p>Adding or Removing a user</p>","icon":11028,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11028","groups":[],"key":""},{"id":"237","name":"Allocation Review","descriptionHtml":"","callToAction":"Allocation Review","introHtml":"","icon":11103,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11103","groups":[],"key":""},{"id":"133","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Change to an existing sytem</p>","icon":11003,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[],"key":""},{"id":"80","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":11004,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11004","groups":[],"key":""},{"id":"238","name":"Documentation","descriptionHtml":"","callToAction":"Documentation","introHtml":"","icon":11016,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[],"key":""},{"id":"104","name":"Documentation Request","descriptionHtml":"","callToAction":"Documentation Request","introHtml":"<p>Documentation, Reports and Procedures</p>","icon":11012,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11012","groups":[],"key":""},{"id":"106","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":11026,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11026","groups":[],"key":""},{"id":"74","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":11006,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[],"key":""},{"id":"234","name":"Internal Meeting","descriptionHtml":"","callToAction":"Internal Meeting","introHtml":"","icon":11126,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[],"key":""},{"id":"105","name":"Licensing","descriptionHtml":"","callToAction":"Licensing","introHtml":"<p>Upgrade, Install, Renewal</p>","icon":11036,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11036","groups":[],"key":""},{"id":"103","name":"On-going ","descriptionHtml":"","callToAction":"On-going ","introHtml":"","icon":11041,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11041","groups":[],"key":""},{"id":"108","name":"Problem ","descriptionHtml":"","callToAction":"Problem ","introHtml":"","icon":10832,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"107","name":"Programming ","descriptionHtml":"","callToAction":"Programming ","introHtml":"","icon":10832,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"236","name":"Project Review","descriptionHtml":"","callToAction":"Project Review","introHtml":"","icon":11015,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[],"key":""},{"id":"86","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":11042,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11042","groups":[],"key":""},{"id":"77","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer access.</p>","icon":11038,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[],"key":""},{"id":"82","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":11013,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11013","groups":[],"key":""},{"id":"235","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":11016,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11016","groups":[],"key":""},{"id":"87","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":11044,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11044","groups":[],"key":""},{"id":"76","name":"VPN/Remote Access","descriptionHtml":"","callToAction":"VPN/Remote Access","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":11040,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11040","groups":[],"key":""},{"id":"206","name":"Widget IT Help","descriptionHtml":"","callToAction":"Widget IT Help","introHtml":"","icon":11006,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"IT Support"}],"orderMapping":{"20":[73],"19":[78,80,73,86,76],"22":[86,87]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8eae9961-0b17-3e06-98a5-fbd4c3d08d53","appLinkName":"System Confluence","appLinkUrl":"https://casoinc.atlassian.net/wiki","spaceKey":"CHD","spaceName":"CASO Knowledge Base","spaceUrl":"https://casoinc.atlassian.net/wiki/spaces/CHD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":8,"kbLinkDomainURLs":["https://casoinc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIyYWNhMS0xM2E3LTQyOTMtYjQ2ZS1mMzdkOTdjNGRjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4Nzg2MzMsIm5iZiI6MTczNDg3NzQzM30.ovoLxC-mHE0VHheo-wUwd-YhBwV8N3bJEabIEQgDGbI","targetCollection":"upload-project-10603","endpointUrl":"https://api.media.atlassian.com","clientId":"2db2aca1-13a7-4293-b46e-f37d97c4dc3b","tokenDurationInMins":20}},"reqCreate":{"id":73,"projectId":10603,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":11025,"iconUrl":"https://casoinc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11317","fieldConfigId":"11819","label":"Client","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Be as brief and specific as possible.","descriptionHtml":"<p>Be as brief and specific as possible.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11342","fieldConfigId":"11897","label":"Application","description":"The application (software, version, cabinet, etc.) that is being affected or will need modification.","descriptionHtml":"<p>The application (software, version, cabinet, etc.) that is being affected or will need modification.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11470","fieldConfigId":"12146","label":"Software Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11471","fieldConfigId":"12147","label":"Number of Users Affected","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11472","fieldConfigId":"12148","label":"Steps to Reproduce","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Production","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/73","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/73","calendarParams":{"firstDay":0,"date":"2024-12-22T08:23:53-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIyYWNhMS0xM2E3LTQyOTMtYjQ2ZS1mMzdkOTdjNGRjM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDYwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4Nzg2MzMsIm5iZiI6MTczNDg3NzQzM30.ovoLxC-mHE0VHheo-wUwd-YhBwV8N3bJEabIEQgDGbI","targetCollection":"upload-project-10603","endpointUrl":"https://api.media.atlassian.com","clientId":"2db2aca1-13a7-4293-b46e-f37d97c4dc3b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}