The ImageSilo Web site is unable to communicate with the PaperVision Web Assistant
(click to enlarge)
This error appears when...
- PaperVision Web Assistant is not installed on the user's machine
- There is a misconfiguration with the connection settings
- There is an issue with the connection setting
Resolving issue for CMC Clients
If the user was recently assigned to Group C then they don't need to install PVWA, instead use the built in viewer.
Send this email template to the employee in question.