ApplicationXtender - Patch uninstall fails

Owned by Chad Nissen
Last updated: Oct 29, 2020
1 min read

Applies to

  • ApplicationXtender Desktop 16.3, 8.1

  • ApplicationXtender Web Access.NET 16.3, 8.1

 

Summary

ApplicationXtender - Attempting to uninstall patch fails and displays error "Filename: redirection.config Error: Cannot read configuration file due to insufficient permissions"

 

Resolution

Log in to Windows as the account 'Administrator' and then perform the uninstall of the patch.

*Note; logging in as an account with administrator privileges is not sufficient, and the actual 'Administrator' account must be used.

 

Cause

Caused by a known product defect not yet addressed.

 

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