Entity ID Field Not Being Displayed on Login Page

This can happen to some users if an option is enabled within their ImageSilo profile.

If you are having this problem occur you have to options.

Login to the Saved Entity

1. Login with your username and password to the last entity that was saved
2. Click on your name in the top-right and go to User Options.
3. Under the "Display Settings" section click on the "Show" button beneath Entity ID.
4. After doing the when you logout the Entity ID field should be displayed on the login page.

Clear All Browser History

The second option you have is to try and remove all of your saved browser history to reset the saved settings.

This may differ depending on which browser you are using. Below is and example of how to do so with Internet Explorer.

1. Launch Internet Explorer, select Tools from the menu, and then Internet options.
2. From the General tab, under Browsing history, click the Delete button.
3. The Delete Browsing History window is displayed; ensure the Preserve Favorites website data option is not enabled (checked). The other options displayed in this window should be enabled (checked).
4. Click the Delete button located at the bottom of the window.
5. Once Internet Explorer has finished deleting the selected browsing history, click OK to close the Internet Options window.
6. Close the Internet Explorer browser.
7. Launch Internet Explorer and browse to https://login.imagesilo.com – the Entity ID field is now displayed.

If you are using another browser and are unsure of how to clear the browsing history try performing an internet search for "How to clear browser history with X" - replacing the "X" with your internet browser.