Process locks prevent multiple systems from simultaneously processing the same task. When a system attempts to run a process, it creates a "lock" that prevents any other system from starting the same work. For example, when System A attempts to run a task that System B is currently processing, System A verifies that a process lock has not been placed before it sets its own lock.
If a system encounters a failure during processing (i.e., power failure), the process lock may not be released. In this case, you may have to manually release or delete the lock. To view all process locks, select Global Administration > Process Locks.
Deleting a Process Lock
- In the Process Locks screen, select the appropriate lock
- Click the 'X' icon
- Click Yes to confirm the deletion.