Below is a collection of issues and Metrics collected from the recent PaperVision Web Assistant and ImageSilo upgrade to R82

R81

Cannot check out documents

• • This issue is happening due to the ImageSilo R82 upgrade, and the API is not compatible. Digitech has provided a patch to make R81 work again
  • The patch is located in V:\software\Digitech\PaperVision Web Assistant R81[With Hotfix] and the file is "Hotfix.zip"

Solution 1

Papervision Web Assistant will need to be updated to the latest version provided by Digitech.

1. Login to ImageSilo
2. On the left navigation menu click “Downloads”
3. Look for “ImageSilo Web Assistant at the very top” and click the “Download” Button
4. Once the download completes, run the setup file(Administration rights are required and will need a privileged account to install)
5. Once the setup completes, proceed to look for the document to check out in question
6. Click the “edit” tab then “checkout Document”

Version R82

Annotations

• Annotations made in R82 cannot be viewed in R81 or the web viewer at all
• This is due to Digitech re-writing the Annotations functionality

Solution

There is no solution at this time, the only option is to downgrade to R81 is a must

Mass Exporting Documents

• When exporting over 50 documents, it will get stuck in "Preparing Documents" then lock up
• When exporting over 25 documents with a large file size, it will get stuck in "Preparing Documents" then lock up.

Solution

Export a smaller amount of documents at a time

Exported Images and Legacy Paperflow

• Exported images from PVWA R82 is known to break Legacy Paperflow image import, turning the image into "static"

Solution

There is no known solution at this time, best option is to downgrade to R81 for now.

ImageSilo requests to download PVWA even though it is already running

• This is an ongoing issue occurring on multiple clients ever since R81.

Solution 1 - Change to use direct launch

Have the client follow these steps

1. Login into Imagesilo and try to open a document
2. When the error dialog appears select "Use Direct Launch" then click "OK"
3. Attempt to open a document again, note that it will take a minute or two to open the viewer for the first time.

Ask the client to let us know if these steps were successful

Solution 2 - Change to use web browser(last resort)

Have the user move over to the web based viewer following the steps below

1. Login to ImageSilo and go to the left navigation bar and click "System Settings"
2. Click "User Options"
3. Click "Document Viewing" tab and click "Use Browser-based viewer"
4. Click save and try to open a document

More issues to be documented...