This error is sometimes displayed at the ImageSilo login screen when users are attempting to login.
This error is caused when a user has not updated their "Entity ID" field at the top of the login page.
We most often see this occur when a user has their information saved in their browser cache and then the browser history is cleared or that user is logging in from a new/different computer.
If logging in from a station where the fields are not auto-populated the user must manually enter their companies "Entity ID" field before attempting to login.
The default value is "1" and this will be incorrect for ImageSilo users - resulting in the above error.
If you are unsure of your Entity ID reach out to your ImageSilo supervisor, administrator, or CASO Client Services for additional assistance.