Below is a collection of issues and Metrics collected from the recent PaperVision Web Assistant and ImageSilo upgrade to R82

R81

Cannot check out documents

• • This issue is happening due to the ImageSilo R82 upgrade, and the API is not compatible. Digitech has provided a patch to make R81 work again
  • The patch is located in V:\software\Digitech\PaperVision Web Assistant R81[With Hotfix] and the file is "Hotfix.zip"

Solution

The hotfix is only needed if you need to check out documents and add/remove pages with the old version.

To install the hotfix, follow the instructions below.

1. On the taskbar icon, look for the Papervision logo that has a green dot, right click -> Exit to close the program
2. Navigate to c:\program files (x86)\digitech systems\Common files
3. Drop the files in that folder from the hotfix and overwrite any files
4. Go to start -> digitech systems -> PaperVision Web Assistant
5. Open a one page document in question, check out and verify that you can add/remove pages once again.

Version R82

Annotations

• Annotations made in R82 cannot be viewed in R81 or the web viewer at all
• This is due to Digitech re-writing the Annotations functionality

Solution

There is no solution at this time, the only option is to downgrade to R81 is a must

Mass Exporting Documents

• When exporting over 50 documents, it will get stuck in "Preparing Documents" then lock up
• When exporting over 25 documents with a large file size, it will get stuck in "Preparing Documents" then lock up.

Solution

Export a smaller amount of documents at a time

Exported Images and Legacy Paperflow

• Exported images from PVWA R82 is known to break Legacy Paperflow image import, turning the image into "static"

Solution

There is no known solution at this time, best option is to downgrade to R81 for now.

ImageSilo requests to download PVWA even though it is already running

• This is an ongoing issue occurring on multiple CMC workstations and the issue is SSL unable to bind to the port, and continue further. This may be CMC's firewall interfering with the port.

Solution(CMC ONLY)

Have the user move over to the web based viewer following the steps below

1. Login to ImageSilo and go to the left navigation bar and click "System Settings"
2. Click "User Options"
3. Click "Document Viewing" tab and click "Use Browser-based viewer"
4. Click save and try to open a document

More issues to be documented...