| Excerpt |
|---|
In this scenario, Paperflow may come into issues with the settings that is in the filesystem. you will get an error such as Root element is missing, it is a simple and easy fix |
Solution from Digitech
1. Shut down PaperFlow completely (make sure it’s also shut down in the task-tray and task manager)
2. Navigate to C:\Users\%user%\AppData\Local\Digitech Systems\PaperFlow folder
3. Backup the UserSettings folder to desktop
4. Rename the UserSettings folder
5. Relaunch PaperFlow
If the problem doesn't resolve, then escalate this issue to level 2 and assign to Chris Rodriguez.
| Info |
|---|
| title | Notable Help Desk Tickets |
|---|
|
You may click the link to view the ticket, these tickets were involved in this procedure |