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  1. Click the start → All Programs → Digitech Systems → PaperVision Web Assistant
    1. The program should be running
    2. You should see this popup on the bottom right indicating that PVWA has started
  2. If PVWA does not launch, but there is an icon
    2. And the icon does not respond to a right-click
      1. Proceed to end the process in task manager.
      2. Press CTRL, ALT, and DELETE keys simultaneously and a dialog will cover the screen, click "Task Manager"
      3. Navigate to Processes tab → Look for DSI.PVWA.Host.exe
      4. Click "End Process" and close the task manager
    3. Go back up to step 1

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Resolving issue for CMC Clients

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Send this email template to the employee in question.

If the user is in Workflow