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  • PaperVision Web Assistant is not installed on the user's machine
  • There is a misconfiguration configuration issue with the connection settingsThere is an issue with the connection setting
  • The application is installed, but not running

Resolving issue in General

In most cases PVWA may crash or not start up with the computer and will require attention.

Instruct the user with this template below.

  1. Click the start → All Programs → Digitech Systems → PaperVision Web Assistant
    1. The program should be running
    2. You should see this popup on the bottom right indicating that PVWA has started
    3. Image Added
  2. If PVWA does not launch, but there is an icon
    1. Image Added
    2. And the icon does not respond to a right-click
      1. Proceed to end the process in task manager.
      2. Press CTRL, ALT, and DELETE keys simultaneously and a dialog will cover the screen, click "Task Manager"
      3. Image Added

Resolving issue for CMC Clients

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