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There is a rare bug within PVC that causes the automation servers to be renamed by adding a 1 to them.

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Normal Automation server names - servername_0, servername_1, etc..

Bug - servername_1, servername_2, etc..

The cause of this bug is unknown, but in Caso’s case, this errored happened while a batch was in the export step for several hours. The batch was then manually put on hold and after that, our automation server “servername_0” had disappeared. This may not seem like a terrible thing, but in our case, we had several processes tied to “servername_0”, so nothing in our PVC environment was moving.

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  1. Open the Papervision Capture Setup Tool

  2. Set the automation server count to 1 and save

  3. Back in the Papervision Capture Admin console, under Automation Servers, delete all the automation servers listed for the affected server (don’t worry - none of the automated processes will be deleted. All will return when PVC picks them back up)

  4. Check and see if the “servername_0” automation server pops back up

  5. If not, go back to the setup tool and bump up the number of automation servers

  6. Check back and see if the “servername_0” populates

  7. If your automation servers look like this: servername_1, servername_2, etc.. it’s time for a restart of the server!

  8. If this still does not correct your issue, contact Caso support or Digitech support to assist